Privacy Policy

Interpretation and Definitions

Interpretation

Words with initial capitalization have specific meanings defined under the following conditions. These definitions retain the same significance regardless of whether they appear in singular or plural form.

Definitions

In this Privacy Policy:

'Account' signifies a distinct account established for your access to our Service or its components.

'Affiliate' denotes an entity that controls, is controlled by, or is under common control with a party, where 'control' denotes ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.

'Application' refers to the software program, Emirates Roadside Assistance, provided by the Company and downloaded by you on any electronic device.

'Company' (referred to as either 'the Company,' 'We,' 'Us,' or 'Our' in this Agreement) pertains to Emirates Capital Investment, located at Manam St, Ras Al Khour, Dubai.

'Country' pertains to the United Arab Emirates.

'Device' encompasses any device capable of accessing the Service, such as a computer, cellphone, or digital tablet.

'Personal Data' constitutes any information related to an identified or identifiable individual.

'Service' pertains to the Application.

'Service Provider' signifies any natural or legal person processing data on behalf of the Company. It refers to third-party companies or individuals engaged by the Company to facilitate the Service, deliver the Service on behalf of the Company, render services related to the Service, or aid the Company in analyzing the usage of the Service.

'Usage Data' alludes to data collected automatically, either generated by the use of the Service or derived from the Service infrastructure itself (for instance, the duration of a page visit).

'You' refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Personal Data

During your use of our Service, we may request that you furnish us with specific personally identifiable information that can be utilized to contact or identify you. This personally identifiable information may encompass, but is not confined to:

• Email address
• First name and last name
• Phone number
• Usage Data

Personal Data

Usage Data is automatically gathered during the utilization of the Service.

This data may encompass details such as your Device's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the duration spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service via a mobile device, we may automatically collect certain information, including, but not restricted to, the type of mobile device you utilize, your mobile device's unique ID, your mobile device's IP address, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

Additionally, we may collect information that your browser automatically sends whenever you visit our Service or access it via a mobile device.

Information Collected while Using the Application

During the use of our Application, to facilitate its features, we may gather, with your prior consent:

• Details pertaining to your location
• Images and other data from your Device's camera and photo library

We utilize this data to offer features of our Service and to enhance and tailor our Service accordingly. The information may be uploaded to the Company's servers and/or a Service Provider's server, or it may solely be stored on your device.

You retain the ability to enable or disable access to this information at any time via your Device settings.

Use of Your Personal Data

The Company may utilize Personal Data for the following objectives:

• To provide and sustain our Service, which includes monitoring Service usage.
• To manage your Account: This involves overseeing your registration as a Service user, whereby the Personal Data you provide grants access to various functionalities available to registered users.
• For contract performance: This encompasses the development, compliance, and execution of purchase contracts for products, items, or services you've acquired, or any other contracts with us via the Service.
• To contact You: This includes reaching out to You via email, telephone calls, SMS, or other electronic communication forms, such as push notifications from mobile applications, pertaining to updates or informative communications related to functionalities, products, or contracted services, including necessary security updates.
• To provide you with news, special offers, and general information about other goods, services, and events similar to those you've already purchased or inquired about, unless you've opted out of receiving such information.
• To manage your requests: This involves addressing and handling your requests to Us.
• For business transfers: We may utilize Your information to evaluate or execute mergers, divestitures, restructurings, reorganizations, dissolutions, or other sales or transfers of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings, where Personal Data held by Us about our Service users is included among the transferred assets.
• For other purposes: This encompasses using Your information for purposes such as data analysis, identifying usage trends, assessing the effectiveness of promotional campaigns, and evaluating and enhancing our Service, products, services, marketing, and your overall experience.

We may disclose your personal information in the following scenarios:

• With Service Providers: Your personal information may be shared with Service Providers to analyze Service usage, process payments, or contact you.
• For business transfers: Your personal information may be shared or transferred in connection with, or during discussions for, any mergers, sale of Company assets, financing, or acquisition of all or part of Our business by another company.
• With Affiliates: Your information may be shared with our affiliates, subject to their compliance with this Privacy Policy. Affiliates encompass our parent company, subsidiaries, joint venture partners, or other companies we control or that are under common control with us.
• With business partners: Your information may be shared with our business partners to offer you specific products, services, or promotions.
• With other users: Your personal information may be viewed by and distributed to all users when you share personal information or otherwise interact in public areas with other users.
• With Your consent: Your personal information may be disclosed for any other purpose with your consent.

Retention of Your Personal Data

The Company will uphold Your Personal Data solely for the duration necessary to fulfill the objectives outlined in this Privacy Policy. We will preserve and utilize Your Personal Data as far as essential to adhere to our legal obligations (for instance, if retaining your data is mandated to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Furthermore, the Company will retain Usage Data for internal analysis purposes. Typically, Usage Data is preserved for a shorter duration, unless it is utilized to enhance the security or functionality of Our Service, or We are obligated by law to retain such data for extended periods.

Transfer of Your Personal Data

Your information, including Personal Data, undergoes processing at the Company's operational offices and at any other locations where the parties involved in processing are situated. This indicates that such information may be transmitted to — and maintained on — computers situated outside of Your state, province, country, or other governmental jurisdiction, where data protection laws may vary from those in Your jurisdiction.

Your consent to this Privacy Policy, followed by your provision of such information, signifies your agreement to such transfer.

The Company will undertake all reasonably necessary measures to ensure that your data is handled securely and in accordance with this Privacy Policy. No transfer of Your Personal Data will occur to an organization or country unless adequate controls are in place, including the security of your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

In the event of a merger, acquisition, or asset sale involving the Company, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under specific circumstances, the Company may be compelled to disclose your Personal Data if mandated by law or in response to valid requests from public authorities (such as a court or government agency).

Other legal requirements

The Company may disclose your Personal Data in good faith belief that such action is necessary to:

• Fulfill a legal obligation
• Safeguard and uphold the rights or property of the Company
• Prevent or investigate potential wrongdoing related to the Service
• Protect the personal safety of Service users or the general public
• Safeguard against legal liability

Security of Your Personal Data

While ensuring the security of your Personal Data is a priority for us, it's important to acknowledge that no method of transmission over the Internet or electronic storage is entirely secure. Despite our efforts to employ commercially acceptable means to safeguard your Personal Data, we cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers we engage may have access to Your Personal Data. These third-party vendors collect, store, use, process, and transfer information about your activity on Our Service in accordance with their respective Privacy Policies.

Payments

Should we offer paid products and/or services within the Service, we may utilize third-party services for payment processing (e.g., payment processors).

We do not retain or gather your payment card details. This information is directly provided to our third-party payment processors, whose handling of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards established by PCI-DSS as overseen by the PCI Security Standards Council, a collaborative initiative involving brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements are designed to ensure the secure handling of payment information.

• CC Avenue:
• Their Privacy Policy can be accessed at https://www.ccavenue.com/privacy.jsp

Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and become aware that your child has provided us with Personal Data, please contact us immediately. Upon becoming aware they have inadvertently collected Personal Data from anyone under the age of 13 without verified parental consent, we will take necessary steps to promptly remove that information from our servers.

If we are required to obtain parental consent as a legal basis for processing Your information, and Your country mandates consent from a parent, We may request consent from Your parent before collecting and utilizing that information.

Links to Other Websites

Our Service may include links to other websites that are not under our control. If you click on a link to a third-party website, you will be redirected to that website. We highly recommend that you review the Privacy Policy of every website you visit.

We do not have control over, and cannot assume responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Changes to this Privacy Policy

We reserve the right to update Our Privacy Policy periodically. Any changes will be communicated by posting the revised Privacy Policy on this page.

We will provide notification via email and/or a prominent notice on Our Service before the changes take effect, and we will update the 'Last updated' date at the top of this Privacy Policy.

It is recommended that you review this Privacy Policy regularly for any modifications. Changes to this Privacy Policy will be effective upon being posted on this page.